Privacy Policy

What This Covers

This policy covers flyhelo.one, operated by HELO Luxury Air Mobility, Inc. of Miami, Florida. It does not cover our client systems, which hold member and arrangement records under separate terms, and it does not cover any service operated by a third party that you reach from this site.

What This Site Collects Today

When you request a charter, this site collects the details you enter in that request, and nothing else. It does not set analytics cookies and does not run a third party tracker on any page. The fonts are self hosted, so no font request leaves for another domain.

What an Inquiry Collects

Submitting a charter request sends the details you enter: your name, email address, and telephone number, whether you would like a helicopter or a jet, whether to add ground transportation, and any note you choose to add.

Alongside your submission we record the page it was sent from, your browser user agent, and the time it arrived. Your IP address is passed to Cloudflare to confirm the request came from a person. It is not stored with your submission.

We do not ask for financial information, and we never ask about net worth or budget. No part of an inquiry requires payment details.

Why We Hold It

To answer you. A request is read by the person who will arrange the journey, and the details are kept so that your preferences do not have to be given twice. Requests are answered directly rather than routed to a call center.

Who Else Processes It

We use 4 service providers, each acting on our instructions and for no other purpose:

Neon hosts the managed Postgres database that stores your submission. Resend delivers the notification email that tells us your request arrived. Cloudflare provides the bot detection that runs before a submission is accepted. Vercel hosts and serves this site, and keeps standard request logs.

We do not sell your information, we do not share it for advertising, and we do not use it to build a profile of you across other sites.

How Long We Keep It

Inquiry records are retained for 24 months from our last contact with you, after which they are deleted or irreversibly anonymized. If a journey is arranged, the record moves to our client systems and is retained for as long as the relationship continues and for any period required by law or by our insurers. Server and delivery logs held by our providers are retained on their standard schedules, which are shorter.

You may ask us to delete your inquiry sooner. See Your Rights below.

Legal Bases

Where the UK GDPR or EU GDPR applies, we rely on legitimate interests to read and answer your request, to keep a record of the correspondence, and to protect the site from automated abuse. Where we send you something you asked to receive, we rely on your consent, which you may withdraw at any time. Where the law requires us to keep a record, we rely on that legal obligation.

Our providers are in the United States, so information you send is processed there. Where a transfer out of the UK or EEA requires a safeguard, we rely on the applicable Standard Contractual Clauses.

Your Rights

Subject to the law that applies to you, you may ask for a copy of what we hold, ask us to correct it, ask us to delete it, ask us to restrict or stop a particular use, or ask for it in a portable form. Where we rely on consent, you may withdraw it.

If you are in California or another United States state with a comprehensive privacy law, you have the right to know what we collect, to have it deleted or corrected, and to opt out of its sale or sharing. We do not sell or share personal information, and we do not use it for targeted advertising, so there is nothing to opt out of. We will not treat you differently for exercising any right.

How to Reach Us

Write to privacy@flyhelo.one. We may need to confirm your identity before we act, and we will not use what you send for any purpose other than answering you. We respond within 30 days, and within 45 days where a United States state law sets that period. If you are in the UK or EEA and are not satisfied with our answer, you may complain to your supervisory authority.

HELO Luxury Air Mobility, Inc., Miami, Florida, United States.

Children

This site is not directed to children, and we do not knowingly collect information from anyone under 16. If you believe a child has sent us something, write to us and we will remove it.

Changes

When this policy changes, the effective date above changes with it and the revised policy is published here. Material changes are described rather than made quietly.