Privacy Policy

1. Introduction

HELO Luxury Air Mobility, Inc. ("HELO," "we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website (flyhelo.one), use our services, or interact with us in any way.

By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not access the site or use our services.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Full name
• Email address
• Phone number
• Mailing address
• Company name and title
• Payment information (processed securely through third-party providers)
• Travel preferences and itinerary details

Automatically Collected Information

• IP address and device identifiers
• Browser type and operating system
• Pages visited and time spent on pages
• Referring website or link
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage our charter, jet sourcing, and ground transportation services
• To process membership applications and manage HELO One accounts
• To communicate with you about bookings, inquiries, and service updates
• To personalize your experience and improve our services
• To send marketing communications (with your consent)
• To comply with legal obligations
• To detect and prevent fraud or unauthorized access

4. How We Share Your Information

We do not sell your personal information. We may share your information with the following parties:

• Service Providers: FAA-certified Part 135 operators, ground transportation providers, and other vendors necessary to fulfill your service requests
• Technology Partners: Website hosting, analytics, email, and CRM service providers
• Legal Compliance: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience, analyze website traffic, and serve relevant content. You may manage cookie preferences through your browser settings or through the cookie consent banner on our website.

We may use the Meta Pixel and similar analytics tools to measure advertising effectiveness. These tools may collect information about your browsing activity. You may opt out of personalized advertising through your device or browser settings.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Restrict or object to certain processing activities

To exercise any of these rights, please contact us at concierge@flyhelo.one.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website or services after any changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us: